Frequently Asked Questions

After logging in, you can edit your account details:

1)Edit/update your profile

2) Add/update your address management

3) Edit your measurements

4)Change your passwordPlease note: The registered email address cannot be changed.

If you have problems with account editing, you can see your account manager information in your reference and ask for help.

Yes, you need to register an account at nihaojewelry.com to place an order. By using your own account,you can check your order status, make returns and receive the latest offers easily.

Yes, you can download the ios/android app on your smartphone at the bottom of the page or you can find our app on the App Store or Google Play.

Ordering online from nihaojewelry.com is easy!First, pls login your nihao account / create a new account. Then viewing item, select the size, color and quantity, click ‘Add to Cart’. Once you have your desired items in your Cart, click "cart" and ‘CHECKOUT’.

Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

Orders can be checked via "My orders".

A. pending payment

This order is pending payment. Please feel free to pay for your order now. Once we receive your payment, we will process your order.

B. Confirmed

You have paid for the order. We will process the order immediately after you have paid.

C.Processing

Nihaojewelry usually processes orders within 2-4 business days after payment.

E. Shipped or Completed

These orders have been successfully shipped or signed for and cannot be cancelled.

Please login to your account and check the following payment methods for reference. Login -> My Orders -> Pending Orders -> Checkout By PayPal (Or Credit Card) -> Pay –> OK

We accept the following forms of secure payment:

(1) PayPal

(2) Credit card: Visa / MasterCard / JCB

(3) Western Union

(4) Bank Transfer

The shipping cost depends on the weight of the order and is charged by DHL/FedEx/UPS etc. Fortunately, we get a very good discount from them because of our shipping volume, which can help our clients save a lot. The first 0.5 kg is 15-20 US dollars, and the following 0.5 kg is 4-6 US dollars. Therefore, the more you buy, the cheaper the shipping cost.For more shipping information, please refer to our shipping for more details.

We will ship your goods 2-4 business days after receiving your payment. When your goods are shipped, we will send the information to your registered email.

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

We can ship to all countries/regions that have DHL, the United States, the United Kingdom, France, Spain, Mexico, Germany, etc.

Due to the global events, flights decreased frequency also government restricted movement, which will delay the delivery of orders. We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days.

We apology for the inconvenience caused due to size unfit. We accept exchange requests for most items within 7 days after you signed the parcle. Considering the time for return and reship, also the fast fashion nature of our business, we strongly recommend you apply to return for refund, then replace a new order with the correct size before it sold out.

Please refer to our return and Refund Policy

If you receive a damaged, defective, or incorrect item, please contact account manager within 7 days after you signed the parcel.